FAQ’s

To place an order, go to the “Products” page and add your desired items to your basket. You can then proceed to the “Checkout” page or click the cart icon in the header. Follow the on-screen instructions to complete your payment. Check your email for order confirmation and a personal invoice. Always use the order number, which will be displayed at checkout and on your invoice, as your reference to avoid delays.

Our secure and convenient payment method is direct bank transfer, also known as a “wire.” We will be notified once the payment has been received in our account, and your order status will change from “On Hold” to “Processing.” If you do not receive an update regarding your order within 12 hours (weekdays), please contact us through the “Contact Us” page to prevent any delays. Once the payment is confirmed, we will dispatch your order the same day before 2:00 PM GMT (weekdays only).

We are committed to protecting your privacy and security. We never disclose any customer or banking information to third parties. Your security is our top priority. You’ll notice the “https” and padlock icon in the URL bar, indicating that all sensitive data is securely processed and can be removed upon request.

These products have been thoroughly tested and used across the UK and Europe by numerous pharmacies and healthcare professionals. They are always provided in recognized brand packaging. Unless specified as generic, all products sold by Insomnia Tabs comply with stringent UK and EU pharmaceutical regulations and legislation. Please verify that the medicine you need is safe to use alongside any existing health conditions, allergies, addictions, or prescriptions, including over-the-counter medications.

Please refer to the policies page for our complete returns policy. We have a strict refunds policy for all orders. If your parcel hasn’t been delivered due to our error, or if we have mistakenly sent you the wrong product, you will be eligible for either a full refund or a return.

Please refer to our policies page for detailed information on our refund policy. We adhere to a strict returns policy for most orders. If you have received the wrong product, please notify us by email at through any other contact method listed on our “Contact Us” page

Our privacy policy is displayed and only applies at the final stage of the checkout process. For more information, please visit our “Policies” page.

You will continue to see our cookie notice at the bottom of every page until you accept it. This complies with current EU regulations. Our full cookies policy is available on the “Policies” page.